According to Lightspeed’s report “The Global Situation of the Catering Industry”, nine out of 10 restaurant operators, owners or managers believe that the introduction of the technology was critical to the survival of the COVID-19 epidemic. during. Almost half of full-service operators and more than a third of fast food restaurants feel that new technology is key to their business.
Restaurants are increasingly concerned with the use of automation technologies to fill labor shortages. Due to labor shortages (which are also very common in the sector in Hungary), half of the US operators plan to introduce this technology in the next two to three years.
It is becoming increasingly important for restaurants to use technological solutions that alleviate labor shortages. Among those working in hospitality, the exit rate reached 6.8 percent, more than double the U.S. average, and full-service restaurants have 6.2 fewer kitchen staff than in 2019, according to labor statistics.
Staff shortages coincide with reports by the majority of U.S. restaurant workers (62 percent) that guests are more demanding than ever, according to a Lightspeed report.
This is a serious problem for an industry with fewer workers struggling to maintain service quality. In the U.S., 41 percent of operators say they have fewer employees than needed, and 48 percent of global operators reported that they had difficulty retaining staff at the time of the epidemic.
West Monroe Research according to one-third of board-level executives in various areas of industries are turning to automation to facilitate recruitment, especially in areas where technology can eliminate unnecessary tasks. Many large restaurant chains are investing in robots to ensure that operations can run smoothly despite labor shortages.
Restaurants use advanced technology to redesign the consumer experience. Wendy’s is partnering with Google Cloud to rethink the drive-thru experience and use artificial intelligence and in-depth learning to “create the smart restaurant of the future,” the companies said this week. Restaurants will also use the service provider’s data analytics and hybrid cloud tools to improve the customer experience.
According to Gartner research, one in three companies plans to invest heavily in AI technologies over the next two years, with the majority moderate. or plans to increase next year’s AI funds at a rapid pace. To do this, the maturity of available technologies needs to improve. More than 40 percent of Gartner respondents say emerging AI applications are either under development or in the early stages of adoption.
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