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For 10 years, the engine of e-government has been the NISZ

In October of this year, NISZ Nemzeti Infokommunikációs Szolgáltató Zrt. Celebrated its tenth anniversary. In comparison with 2010, NISZ Nemzeti Infokommunikációs Szolgáltató Zrt. Through magyarorszag.hu, the Customer Portal, the 1818 Government Customer Line and indirectly the public administration IT services, there are no more citizens who would not be able to use its services.

Like e-government services As a key developer and operator of public digitization, it is a large company providing complex business infocommunication services with its subsidiaries. “Whatever the vehicle, the work of the engine will remain invisible as long as it works, but as soon as it stops, its effect can be felt immediately,” said Ferenc Bancsics, CEO of NISZ Nemzeti Infokommunikációs Szolgáltató Zrt. Such is the case with NISZ Zrt., Which has now become one of the central players in the infocommunications industry, a company dealing with classical market research and informatics. Along the central strategy of the government, thanks to the company’s professional experience and diversified activities, the Hungarian public administration sector has started to develop significantly in recent years, as a result of which more and more electronic services related to administration have become available. Thus, the digital state was built as defined as the goal of the Zoltán Magyary Public Administration Development Program published in 2011.

Stable infrastructure

In December 2010, the Government of Hungary has decided to put the hitherto fragmented government communications and IT services, both technologically and financially insular, on a whole new footing. One of the consequences of this was that on October 13, 2011, the company, which had been dealing with business and market research, was renamed KOPINT-DATORG Zrt. The resulting NISZ Nemzeti Infokommunikációs Szolgáltató Zrt. through eGovernment solutions for citizens and businesses.

“In 2010, the first regulation establishing our work was essentially about government networks, which was supplemented in 2011 by centralized government IT services, Today, we represent all corners of the entire infocommunication profession, and our operations, together with our subsidiaries, are defined by nearly 100 decrees or government decisions, “said Ferenc Bancsics. “Although e-government is a conservative genre, it does not mean that we do not follow the development of technology. We adapt what the market finds appropriate through the conservative approach already mentioned, but in a pioneering way. We implement centralized solutions and efficient operation in public administration. Our developments were not in vain: we currently serve more than 100,000 users – the obligor and the rightful provider – at almost 9,000 service endpoints, and more than 2,000 administrative cases can be handled electronically on the central e-administration and information portal on magyarorszag.hu We have already received several inquiries from abroad regarding our service model, “the CEO added.

Despite early doubts, NISZ Zrt. has proven its viability. “Looking back over the past 10 years, the group’s portfolio can respond to all government needs in the field of infocommunication,” added Ferenc Bancsics, noting that the level of SLA that determines the efficiency of customer service at NISZ Zrt. definition, but a real expectation, not only from the ordering government but also from the citizens. “Whether we look at the mobile communication services provided for public administration services or emergency services, it is easy to see that the” besteffort “is not an” acceptable level “in the operation of individual state institutions and emergency services,” the CEO of NISZ Group pointed out. and the operation of an average market service provider. “In 2012, two more members joined the 2-member group, and the then 300-strong team has grown to a 2,500-strong organization that can meet the challenges at all times. . “

Realizing the future

” We are not talking about plans and strategies, as the road has already been marked, the Ministry of the Interior has defined it in a specific structure. created the operation and the legal environment for this, but the tasks ahead of us create a new situation for which non-state actors We expect innovations in the field of technology, “said Károly Hajzer, Undersecretary of State for Information Technology at the NISZ Stage of the Ministry of the Interior.

processes have already taken place – what the citizen says in front of the machine is like making a statement in front of a live clerk. This is a huge step after the paper-based and on-site, personal appearance, “said BM Deputy Secretary of State for Information Technology
. The simple, mundane use of these technologies does not amount to terrorism or human rights violations: in Britain, for example, there are already children identified with their faces during school meals

.

“It is important that legislation now provides for on – site appearance and personal identification to be replaced by identification in electronic space. “We are working with the health service and the Maltese Charity Service to implement a diagnostic solution in underdeveloped areas that goes beyond the GP examination, based on advanced IT solutions that are able to measure blood pressure, ECG and other simple diseases regardless of the time of day.” Operations based on biometric identification, such as document production, can also be automated. ” for citizens who do not want to queue or do not have the right IT equipment or smartphone, “he added. As he said, the legal framework for identification based on biometric data has now been established.” We ask the business community to based on this technology, which processes, in their view, can and should be automated in public administration, public administration and administration! “

Long-term Covid effects

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The pandemic has exacerbated the need for well-functioning, cost-effective and, above all, customer-friendly eGovernment, which has accelerated the pace of ongoing developments in the NISZ Group in three areas. Not only did we have to take action for our own employees, but we also had to pay close attention to serving their growing institutional needs and the growing needs of their citizens. “Certain solutions, such as online communication, have stayed with us in our day – to – day operations, saving us significant travel time and performing tasks we may not have had time to do before. The demand for mobile services has grown. We were able to take immediate action and find a solution, expanding bandwidth, and bringing to the forefront electronic channels and administration options that customers could use from home. facial identification via video technology or the MIA chat robot using artificial intelligence, “said Iván Vetési, Deputy Chief Customer and Service Officer of NISZ Zrt. User numbers show that these services have become accepted and are being used by more and more people.

“A service can only be successful if it is behind automation, no need to wait but some decision-making (partial) processes happen automatically, so the ratio of 1 agent to 1 client at a time has changed to 1: 5, which shows that your questions will be answered much faster and much more. was to make these changes, and automation is not only for the convenience of citizens, but also to help meet the increased demands quickly.While we received 300,000 inquiries in 2015, by 2019 that number had risen to 2.2 million, in 2020 We have reached 3.6 million inquiries and 4.2 million inquiries this year. it needs to be automated, “said the deputy general manager.

For those who are unable to use e-government, more and more services are now available through the 1818 Government Customer Line. “In addition, we are constantly expanding electronic administration services to new types of cases. Our goal is to ensure that the citizen does not have to enter basic data that is available to the state over and over again during the administration, thus adding big steps forward,” added Iván Vetési.

Other interesting and detailed professional presentations were given at the NISZ Stage of the Information Space Conference. Presented, among other things Zsolt Csampa, Deputy State Secretary for Records of the Ministry of the Interior, Roland Tolnay, Managing Director of Kopint-Datorg Kft., Dr. Ferenc Balla, CEO of Pro-M Zrt., István Szviridov, Head of the System Integration Division of IdomSoft Zrt., Dóra Szabó Director of Enterprise Support and Open Source Systems at NISZ Zrt., As well as Ádám Csongor, Director of Development at NISZ Zrt.

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Sandra Loyd
Sandra is the Reporter working for World Weekly News. She loves to learn about the latest news from all around the world and share it with our readers.

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